Gold Wins 2007 Consumer's Choice Award for Business Excellence

Teamwork Earns Award of Excellence

Gold Business Machines Ltd. is something of a Winnipeg pioneer, having introduced the first multifunctional, digital products to the Winnipeg marketplace.

The company, winner of a Consumers’ Choice Award in the category of copy machine sales and services, prides itself on a team effort based on a philosophy of having great people striving to exceed — not just meet — customer expectations.

The firm prides itself not on just selling equipment but on selling solutions for modern business printing and copying needs, offering quality products that can save clients both time and money.

This commitment to providing quality products and sterling service is the cornerstone of its philosophy, says President Shaun Horan, who helped establish the company in 1996 with just five employees.

Mr. Horan says clients don’t want to worry about fixing equipment. They want a reliable product, along with a prompt service company that can be trusted to make sure everything works well.

Today, Gold Business Machines Ltd. has 50 on staff and its range of clients includes both large and small companies, including blue chip clients such as the The North West Company, the universities of Manitoba and Winnipeg, Wellington West Capital Inc. and the City of Winnipeg.    

Besides the Winnipeg head office, the company also has branches in Brandon, Regina, Kelowna, Vernon and Kamloops.    

Mr. Horan says the Consumers’ Choice award is a terrific recognition of the role of his high calibre staff, whether they be in sales, service or administration. Their teamwork has allowed the company to become the largest independent office equipment dealer in the province.
   
“Our local sales and service networks are at the top of their class in customer satisfaction and support,” he says. “When you make an investment in a Gold Business Machines Ltd. digital office product, you’ll receive sales, administrative and service support from a company that makes customer satisfaction it’s first priority.”    
Mr. Horan is proud of their Kyocera line of equipment, noted for its reliability, economy and environmental friendliness.   

 “As far as I know, they have the only line of laser printers that don’t use traditional cartridges,” he says. “Their printers use far fewer throwaway parts and are good for both the environment and the bottom line.”    
He says he recently sold one Kyocera printer to a local dentist who prints about 15,000 pages a month.     “The machine will save him at least $150 monthly because it prints fast and without expensive cartridge change technology.”    

The Kyocera KM-8030 delivers 80 pages per minute with the first standard 200-sheet dual scan document processor — one of many productivity enhancements for today’s demanding office market.    

Kyocera was named Printer Manufacturer of the Year by Marketing Research Consultants Inc. of New Jersey in late July. The company also won the same award in the previous two years.    

Winners of the award are chosen based on reactions of independent office equipment dealers across North America.