Service & Support Programs

You'll discover a whole new level of service at Gold. We guarantee your satisfaction!

“You guys deserve a medal, and I want to express my gratitude to GOLD for being the best organization I have the pleasure of dealing with. GOLD is a first class organization, and you people confirm my belief that SERVICE is #1.”

Dick, Southman Commercial Printing

Technicians, Teamwork, and Technology

At Gold, we truly utilize the power of teamwork to ensure that every customer receives unparalleled service. Our service technicians are in constant contact with each other via their blackberries. This powerful tool allows them to brainstorm while standing in front of your office equipment. They can even access Gold’s Technical Message Board – a discussion forum shared by our technicians and designed to improve their effectiveness in the field. Using technology such as this means that you have a virtual group of technicians working together to fix your equipment – even if you can only see one of them!

Our Service Technicians are truly experts in their field. With each new product-line to hit the market, they undergo intensive factory training with our suppliers. This ensures that they know your equipment from top to bottom.

“I believe that our service technician went above and beyond what his job required him to do when setting up these printers. I would also like to thank you for fixing things so promptly after I had brought up that there was an issue.”

T. D., McMillan Insurance

Our Guaranteed Response Time

We understand that if you’re machine is in need of repair, you want it fixed promptly. After all, time is money – YOUR money! The Gold Group of Companies guarantees a 4-hour response time to ensure that you can get on with your day as quickly and smoothly as possible.

What if you phone to place a service call, only to discover that our dispatcher is currently on another line? Don’t worry – when you leave a service-related message we promise to call you back within 1 hour to confirm the details of your call. We want you to be 100% confident that your call has been acknowledged and service is on its way.

The E-Info Advantage

Save time with e-info - manage your account online!

As the first company in our industry to offer our customers completely personalized on-line account management, Gold was once again the forerunner in our industry.

What can e-info do for you?

View a list of your equipment, whether or not its on a service contract
Place a service call online
View your call status. See whether it has been dispatched.
See your call history
Know which equipment is due for a meter reading. Submit your meter read online.
Place supply orders and view your order history
Access a summary of your account history
View your account balance and history, current invoices and credit limit.

Equipment Support Program (ESP)

Are you aware of our Equipment Support Program?
When your business has large surges in paper flow, Gold will be there to assist. Simply give your Account Representative a call, and Gold will deliver the appropriate product to your location, set it up, and give proper training to your staff. It's that simple.

Printer Support Program (PSP)

The Printer Support Program guarantees that as a customer of the Gold Group of Companies, you have 100% uptime on your digital printing solution from Gold. If you have a large, unexpected print job, simply email the file to psp@goldnps.com and we will print it for you at the cost-per-copy rate of your existing equipment. Once again, Gold is paving the way in providing service support to match the needs of the changing marketplace.